"More than 70% of customer data is a black hole" In recent illuminating interviews with top Fortune 500 executives, a sobering truth has come to light: their customer service data, once presumed invaluable, is riddled with unreliability. The culprit? Sentiment analysis, a once-promising solution that has proven to be, at best, insufficient....
Sam Jebeli-Javan
Chief Marketing Officer Bachelor’s degree in Computer Science and a minor in International Management, with 23 years of Fintech experience at IBM, American Express and Citibank, with 6 years in Conversational AI. Led the business development and deployment of the first Banking chatbot at scale in 2019 with Citibank. “The...
So what the heck is humor anyway?
Humor is one of the most ubiquitous, commonly experienced phenomena in the human experience. So why the heck do scientists have such a hard time understanding what it is, how it works, and why it's important? Let's answer that together. We'll take you down the road in our series on...