In the ever-evolving landscape of artificial intelligence and natural language processing, chatbots have become an integral part of various industries, from customer service to healthcare. Sentiment analysis is a crucial component of chatbot functionality, allowing these AI systems to understand and respond to users' emotions and sentiments effectively. However, a...
Unlocking the True Cost of Incomplete Customer Insights: The Sentiment Analysis Problem
"More than 70% of customer data is a black hole" In recent illuminating interviews with top Fortune 500 executives, a sobering truth has come to light: their customer service data, once presumed invaluable, is riddled with unreliability. The culprit? Sentiment analysis, a once-promising solution that has proven to be, at best, insufficient....
Sam Jebeli-Javan
Chief Marketing Officer Bachelor’s degree in Computer Science and a minor in International Management, with 23 years of Fintech experience at IBM, American Express and Citibank, with 6 years in Conversational AI. Led the business development and deployment of the first Banking chatbot at scale in 2019 with Citibank. “The...