Recently we have interacted with a few organizations on social media, and have been approached by several chatbots to start a customer service interaction. Chat bots are autonomous programs that you may have encountered during a customer service experience, on your phone or online. They are software programs that either have a structured path of […]
Our newest emotion that we’re testing is anger. Here we have a demonstration of the early anger detector as it works through a few common scenarios: Passive aggressive, violent, bullying, customer service and more.
We decided the best way to explain how V.E.R.N. would work, we’d show how V.E.R.N. could be used in a real world scenario. Check out our classic customer service scenario between a live representative and a sarcastic customer. The analysis is only on the receiver (CSR) side, for obvious reasons but can be added to […]
We’re pleased to announce that V.E.R.N. (TM) is having great success in determining humor versus what is not humor. In this video, we demonstrate the effectiveness of the software as we drop humor and non-humorous messages into the analysis.