Chatbot…or anger machine?

Chatbot…or anger machine?   Customers are at the heart of every business. There is nothing more frustrating for the average customer than having to navigate some company’s automated support and messaging system. When each process “has to be” funneled through an AI empowered chatbot, to customer service representatives, all while distinctly feeling herded and managed, […]

Meet V.E.R.N. AI

Imagine you are on a date and you lean in for the first kiss, and the object of your affection says to you: “I positive you so much! I negative without you. My life before you I felt so mixed, so neutral. Now I see positive all over the place!” Sounds pretty absurd, doesn’t it? […]

V.E.R.N. is mentioned in Fintech publication

Finopotamus, a fintech blog recently interviewed our friend Ben Maxim, who is our honored partner and client at Michigan State University Federal Credit Union. Ben mentioned several initiatives at the credit union, and he brought up our project and how we are helping the Credit Union in their mission. V.E.R.N. can help you in your […]

V.E.R.N. “Every Damn Day”

Recently our founder Craig Tucker sat down for an interview with entrepreneur and philanthropist Jerry Norris on his daily show “Every Damn Day.” Jerry, founder of The Fledge which he describes as “A radically inclusive ideation and maker space incubator and accelerator on a mission to create opportunities to pursue happiness and fight for liberty […]

The “Terminator” Myth

It’s almost ubiquitous. At this point, who hasn’t seen one of the terminator movies? The plot is intriguing–creations beyond our control springing to life and threatening our very existence. The action is great, the special effects phenomenal (at least for its time) and there are some compelling moments that inspire deep thought. But we have […]

V.E.R.N. Dashboard

V.E.R.N.’s new dashboard is coming soon, but you can check out a preview here! In our latest video, we have walked through the dashboard system to show you how you can use V.E.R.N.’s API to detect emotions in your clients’ messages. On the home page of the dashboard, you can: See the trend line for […]

Campaign chat bots don’t feel your pain.

Recently we have interacted with a few organizations on social media, and have been approached by several chatbots to start a customer service interaction. Chat bots are autonomous programs that you may have encountered during a customer service experience, on your phone or online. They are software programs that either have a structured path of […]

V.E.R.N. Anger Demonstration

Our newest emotion that we’re testing is anger. Here we have a demonstration of the early anger detector as it works through a few common scenarios: Passive aggressive, violent, bullying, customer service and more.

V.E.R.N. Chat Demonstration

We decided the best way to explain how V.E.R.N. would work, we’d show how V.E.R.N. could be used in a real world scenario. Check out our classic customer service scenario between a live representative and a sarcastic customer. The analysis is only on the receiver (CSR) side, for obvious reasons but can be added to […]

V.E.R.N. Humor demonstration

We’re pleased to announce that V.E.R.N. (TM) is having great success in determining humor versus what is not humor. In this video, we demonstrate the effectiveness of the software as we drop humor and non-humorous messages into the analysis.

V.E.R.N. emotional recognition AI enables system understanding of human emotions.

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