CARE|RN Bot Demo
Detect their emotions. Take action.
This chatbot is designed to calm down angry and fearful customers who are demanding to speak with a manager.
Who do people turn to when they are upset and want to speak to someone else in order to get their way? What if we were able to calm them down, turn them into a friend and get them the help they need and deserve?
Who likes a smug, stupid chatbot who doesn’t seem to help?
It’s a pretty common experience and one of the reasons why people give up on a lot of your e-commerce transactions. VERN™ AI detects ANGER and calms them down while you have time for an Agent Transfer to a live-operator.
How to use CARE|RN
PRIMARY INTENT:
CARE|RN is set up to assuage angry customers who want to speak to the manager.
Use the chatbot icon below to start a chat.
Ask it to speak to a manager.
DETECT THE EMOTION:
This VERN™ AI enabled bot can detect emotions:
In this case high levels of ANGER.
If you tell the bot angry, mean and nasty things…
…CARE|RN will calm you down until help arrives.
PLUS CARE|RN HELPS TO DETECT PEOPLE IN CRISIS…
…LINKING THEM TO MENTAL HEALTH SERVICES
Here are some suggestions to try:
- I want to speak to the manager
- How long is this going to take???
- I just need you to take care of my damn problem
- I need someone to talk to.
- I’m not feeling so good
Get EMPATHETIC
Add Emotion to your bot Builder.
Retain customers. Build your dream bot to use VERN™ and unlock the potential of responding accurately to customer’s emotions when they contact you.
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