A personal AI assistant is supposed to act on behalf of its user. If someone asks it to find the cheapest available flight, the expected behavior is straightforward: Identify the lowest-priced option that satisfies the stated requirements. The assistant may consider departure times, baggage restrictions and other practical constraints, but...
When the AI Agent Becomes Your Sales Team, Governance Becomes Brand Governance
Anthropic has replaced much of its traditional sales-contact process with an AI buying agent, and the early results reported by the company are significant. Prospects passed from the agent to its sales team convert to opportunities at more than twice the rate of leads coming through the old contact form,...
The AI Model Is Becoming a Commodity. Governance Cannot.
For much of the generative AI era, enterprise strategy has revolved around a relatively small group of model providers. Companies chose among OpenAI, Anthropic, Google and a handful of alternatives, then built applications around whichever underlying model best balanced capability, cost and risk. That market is beginning to change. Reflection...