LLMs like ChatGPT, Hume, and Claude are fundamentally flawed for detecting feelings Large Language Models (LLMs) burst onto the scene in late 2022, and have steadily captured the public's imagination.A 'bot that can understand me and provide really deep and well sourced material upon request? WOW!We were all taken by...
Unlocking the True Cost of Incomplete Customer Insights: The Sentiment Analysis Problem
"More than 70% of customer data is a black hole" In recent illuminating interviews with top Fortune 500 executives, a sobering truth has come to light: their customer service data, once presumed invaluable, is riddled with unreliability. The culprit? Sentiment analysis, a once-promising solution that has proven to be, at best, insufficient....
So what the heck is humor anyway?
Humor is one of the most ubiquitous, commonly experienced phenomena in the human experience. So why the heck do scientists have such a hard time understanding what it is, how it works, and why it's important? Let's answer that together. We'll take you down the road in our series on...