"More than 70% of customer data is a black hole" In recent illuminating interviews with top Fortune 500 executives, a sobering truth has come to light: their customer service data, once presumed invaluable, is riddled with unreliability. The culprit? Sentiment analysis, a once-promising solution that has proven to be, at best, insufficient....
So what the heck is humor anyway?
Humor is one of the most ubiquitous, commonly experienced phenomena in the human experience. So why the heck do scientists have such a hard time understanding what it is, how it works, and why it's important? Let's answer that together. We'll take you down the road in our series on...
Oh-for-emotions for ChatGPT4
I played a lot of baseball growing up, and I loved the game and the challenge of trying to hit a small hard ball going about 70-80 mph. Getting absolutely no hits in a baseball game is called going “oh-for,” or “oh-fer.” (To those who are uninitiated, the “oh” phonetically replaces...