In the ever-evolving landscape of artificial intelligence and natural language processing, chatbots have become an integral part of various industries, from customer service to healthcare. Sentiment analysis is a crucial component of chatbot functionality, allowing these AI systems to understand and respond to users' emotions and sentiments effectively. However, a...
Unlocking the True Cost of Incomplete Customer Insights: The Sentiment Analysis Problem
"More than 70% of customer data is a black hole" In recent illuminating interviews with top Fortune 500 executives, a sobering truth has come to light: their customer service data, once presumed invaluable, is riddled with unreliability. The culprit? Sentiment analysis, a once-promising solution that has proven to be, at best, insufficient....
So what the heck is humor anyway?
Humor is one of the most ubiquitous, commonly experienced phenomena in the human experience. So why the heck do scientists have such a hard time understanding what it is, how it works, and why it's important? Let's answer that together. We'll take you down the road in our series on...