Adding Empathy to solve the emotional contagion problem Large Language Models (LLMs) can do a lot of things well. They can summarize, distill and condense information. They can generate expected responses to questions based on their ability to fetch information. They can create seemingly from whole cloth, masterpieces of art...
VERN AI partners with ExSynt Solutions to Revolutionize Contact Centers
East Lansing, MI – July 9, 2024 – VERN AI, an emotion recognition systems company based in East Lansing, MI is proud to announce a partnership with ExSynt Solutions, of Nashua, NH offering innovative solutions to revolutionize contact center operations.VERN AI provides emotion recognition for award winning customer service and...
Yes, I am 80% angry and 2% sad.
Ned Carter Miles’ recent article in the Guardian got some feathers ruffled in the Emotion Recognition System industry. The article questions the efficacy of ERS systems in their ability to accurately detect emotions. Here at VERN AI, we question this every day ourselves. We agree with the author on many...