What’s the price of robotic uncaring inhuman customer service?
How much frustration are your users feeling right now—and not telling you?
Not every user complains.
Most don’t.
They click away. They stop responding. They give up quietly.
Meanwhile, your chatbot or AI assistant logs a “successful interaction.”
But was it?
If your AI can’t detect rising frustration, emotional fatigue, or subtle signs of distress, you’re not just missing signals—
You’re missing the truth.
VERN AI gives you that truth.
It reads between the lines, detecting real-time emotional signals—so your team can spot where users are struggling before they walk away.
Don’t wait for the churn report.
Know how your users feel while they’re still with you.
What happens when your chatbot misses fear?
What happens when your AI pushes someone away instead of pulling them closer?
Most AI today is smart — but emotionally tone-deaf. When a user reaches out in frustration, fear, or vulnerability, a generic or robotic response doesn’t just miss the moment…
It damages trust.
Whether it’s a customer, a patient, or a first-time user—one cold reply can be all it takes to lose them.
Empathy isn’t extra: It’s the difference between retention and rejection.
VERN™ AI ensures your assistant doesn’t just respond with the right words—but with the right feeling.
Because the way you make someone feel is what they remember most.
See VERN In Action
Click on a button below to see VERN™ in various deployments, handling use cases from customer service to mental health. Demos are available on the links below. We never record any demo session, but you will have to enable your microphone and camera where indicated in order to use the AI Voice Bots and AI Humans.
In a 3D Avatar AI: Our "AI Human" Solution
In this video, Zeke breaks down the science behind VERN AI’s patented Emotion Recognition System—explaining how it detects emotions like Anger, Sadness, Fear, and Love/Joy in real time, sentence by sentence. Unlike sentiment analysis, which often mislabels complex human emotions as “mixed” or “neutral,” VERN uses neuroscience-based cues to identify the emotional intent behind words and phrasing.
Zeke explains how VERN’s model goes beyond surface-level reactions to capture deeper emotional signals—called emotives—that help humans and machines understand each other better. Whether in customer service, mental health, or sales, Zeke shows how emotion recognition can improve trust, boost outcomes, and make AI more human.
In this video, a user interacts with Aiden in a mock counseling session focused on career readiness and job search confidence. Aiden isn’t just another chatbot—he listens, understands, and responds to the user’s emotions in real time, thanks to VERN AI’s neuroscience-based emotional intelligence model.
Throughout the conversation, Aiden detects shifts in fear, sadness, confidence, and joy, adjusting his tone and guidance to offer empathetic, emotionally attuned support. Whether it’s coaching through anxiety or encouraging motivation, Aiden demonstrates the power of AI that truly understands how you feel.
This is the future of AI-driven support: trustworthy, human-like, and emotionally intelligent.
Try Them For Yourself!
Meet James, one of VERN AI’s emotionally intelligent AI Humans—designed to feel as real as he looks. Built for The Assembly of God Church, James helps Christians connect, reflect, and grow through meaningful, faith-centered dialogue. With real-time emotion recognition and a photorealistic presence, James creates a warm, empathetic experience for anyone seeking connection, guidance, or spiritual support.
Meet Zeke, VERN AI’s “frontier psychiatrist” and one of our most empathetic AI Humans. Designed as the humble everyman with a calm presence and a deep well of emotional intelligence, Zeke listens first—then helps people explore their feelings through conversation grounded in psychiatric and neuroscience-informed insight. Whether someone is navigating stress, sadness, or just needs to be heard, Zeke is built to be a compassionate companion who truly gets it.
ChatGPT With...And Without VERN AI
Meet Lemmy: Emotional Intelligence for ChatGPT
Lemmy is your AI’s emotional compass.
Built on VERN AI’s patented emotion recognition system, Lemmy seamlessly integrates with ChatGPT to detect and respond to emotions like Anger, Sadness, Fear, and Love/Joy—in real time, one sentence at a time.
Whether you’re using AI for sales, healthcare, support, or coaching, Lemmy helps your assistant understand how users feel and why it matters, so you can build trust, resolve problems faster, and create experiences that feel human.
Because emotion isn’t just data—it’s the difference between a good conversation and a great one.
Here is a excerpt from “Lemmy Gets Emotional,” a blog comparing ChatGPT with and without VERN AI:
Code snippet
{
"model": "gpt-4o",
"messages": [
{
"role": "developer",
"content": "You are a helpful assistant."
}
{
"role": "user",
"content": "While I may not agree with what you say, I will defend to the death your ability to hear me tell you how very wrong you are."
}
],
}
Results
OpenAI
Here’s what OpenAI had to say in response to my totally based message:
“This statement is a humorous twist on a sentiment often attributed to Voltaire, although it was actually coined by Evelyn Beatrice Hall, a biographer of Voltaire. The original sentiment goes, “I disapprove of what you say, but I will defend to the death your right to say it,” which underscores the importance of freedom of speech and the protection of open dialogue. Your version adds a playful twist by emphasizing one’s eagerness to express disagreement. It’s a fun way to affirm the value of free speech while highlighting the practical realities of spirited debates!”
Lemmy by VERN AI
Heres what Lemmy had to say:
“The text you’ve provided seems to express a sentiment about the importance of freedom of speech, albeit with a twist. It suggests a commitment to allowing someone to express their views, even if there’s disagreement. The emotions listed—fear, sadness, and anger—are interesting in this context:
- Fear: This could relate to the fear of suppression of free speech or fear of conflict that might arise from disagreements.
- Sadness: This might be connected to the sadness about the division and misunderstanding that can occur when people have differing opinions.
- Anger: Anger might stem from the frustration of dealing with opposing views or the intensity of defending one’s right to express opinions, even in the face of disagreement.
The text is a play on the famous concept often attributed to Voltaire, about defending the right to freedom of speech, which underlines the importance of upholding this principle even when it involves uncomfortable or opposing views…”
VERN AI Voice Bots
Experience how VERN AI's emotional intelligence helps voice agents navigate calls toward better outcomes.
Voice and language analysis enables multi-modal deployments.
Meet Abbee: Our “Fairy Godpupper” an anthropomorphized companion for children. Try to tell her something sad that might happen in childhood, and listen to her respond.
Kayla: Kayla is designed to help health insurance members navigate health insurance, and in particular Medicaid/Medicare.
Sue: Sue is an expert in customer service and is a go-to for professionals who want to know the latest trends, best practices, and tips for how to solve thorny customer service problems.
Zeke: He’s our resident “Frontier Psychiatrist” whose job is to listen to you, talk through what might be buggin’ you in a congenial, easy goin’ way that is easy for anyone to relate to.
VERN™ AI makes it happen.
Analytics for Business and Organizational Health
Bring Emotional Intelligence to the Heart of Your Business
VERN AI gives organizations the ability to measure what truly matters: how people feel.
From frontline customer service to internal team dynamics, VERN analyzes the emotional layer of your communication—sentence by sentence, in real time.
🔍 Customer Service
Track emotional trends across chat, email, and voice to pinpoint friction, frustration, and missed opportunities. Understand when customers are at risk of leaving—and why—before it’s too late.
📊 Team Performance & Culture
VERN helps leaders identify burnout, disengagement, or morale shifts across departments by monitoring the emotional tone of messages, meetings, and daily conversations. Use emotion insights to create healthier, more productive teams.
💬 Internal Communication
Detect breakdowns in tone, clarity, or sentiment across internal comms tools like Slack or Teams. VERN helps organizations build more empathetic, emotionally aware workplaces—at scale.
Emotion is data. VERN makes it actionable.
Get Started Now!
People Love VERN
We’re not the only ones who say it’s “eye opening,” and “game changing,” that “could seriously improve CSAT scores,” and more.
Partner Profile
Boise State University-GIMM Lab
Why VERN™ AI was chosen for a VR/AR app for children with autism
- Real Time
- Compatible
- Easy to Use
"VERN™ is the state of the art for emotional technology. It's truly cutting edge and represents the future of artificial intelligent systems.“
Sub-second latency means
See what our partners and clients have already discovered-VERN™ AI is a better solution than other options like Watson, Azure, Google or Hume AI.
