Your Data Speaks. We Show You What It Feels.

Unlock the emotional truth behind your customer conversations.

Your customer service logs, chatbot transcripts, surveys, and social media feedback are full of signals—VERN AI helps you decode them.

Your data holds more than just text. It holds truth—and it’s emotional.

 

Example of Report

The Emotion Intelligence Audit is a premium consulting service that uses VERN AI’s emotion recognition to analyze customer service logs, chatbot conversations, survey responses, and even social media feedback.

You’ll receive:

  • Emotional heatmaps across channels

  • Moment-by-moment trend graphs

  • Performance benchmarks with & without emotional insight

  • A visual executive summary you can act on

 

What Is the Emotion Intelligence Audit?

Our Emotion Intelligence Audit uses VERN AI’s proprietary emotion recognition to analyze your existing conversation data—revealing what people are really feeling and why it matters to your business.

We uncover patterns of anger, fear, sadness, and joy that traditional analytics miss—turning hidden emotions into visible opportunities.

Discover which employees make people happy, and those who defuse angry calls...

Why This Matters

✅ Identify emotionally charged moments that drive churn or brand loyalty
✅ Understand the “why” behind customer behaviors
✅ Compare performance with and without emotional insights
✅ Build the business case for real-time emotion tracking

What You Get:

Emotional Trends By Channel

See where emotions spike—and why.
Break down emotional signals by chat, phone, email, or social media. This view helps you pinpoint which channels are driving the most frustration or joy—so you can focus your efforts where they matter most.

KNOW How each channel is handling customer sentiment...
A customer service call with VERN AI
Identify key moments and emotions like these, that make a difference.

Moment-by-Moment Trend Graphs

Track emotional velocity over time.
This timeline graph shows how emotions rise and fall throughout an interaction.

 

 

 

Spot early warning signs of escalation—or moments where joy breaks through—so your team can respond with empathy and precision.

Customer Heatmaps of Frustration and Joy

Visualize how your customers really feel.
Our emotion heatmaps reveal emotional hotspots across your customer experience. See where friction builds, joy peaks, or fear quietly spreads—so you can address root causes and reinforce what’s working.

...And More:

  • A custom report with emotional heatmaps and trend analysis

  • Key findings + impact summary

  • One-on-one insights briefing

  • Optional integration roadmap

Pick Your Options

Option 1: By Package

Starter

Up to 1,000 Messages
$ 2,500
  • Analysis Report
  • 30-min consult
  • Action Items
Explore

Growth

Up to 10,000 Messages
$ 7,500
  • Analysis Report
  • Data Exploration Dashboard
  • 60-min consult
  • Action Plan
Define

Enterprise

50,000+ messages
$ Custom
  • Comprehensive Analysis Report
  • Data Exploration Dashboard
  • Team Data Exploration Dashboard
  • Integration Strategy/Roadmap
  • Team Workshop
Refine

Option 2: Per-Message + Flat Base

Flexible, Transparent Pricing: Only Pay for What You Analyze

Not sure how much data you’ll need to process? Our per-message pricing gives you maximum control with predictable costs.

💡 How It Works:

  • Flat Base Fee: $1,000

  • Per Message Analyzed: $0.005–$0.01
    (Rate based on volume, language complexity, and data source)

This model is ideal for:

  • Teams running pilots or A/B tests

  • Organizations with fluctuating data volumes

  • Consultants or agencies managing multiple clients

  • Enterprises needing a crawl-walk-run approach

Why It Works

  • No overpaying for unused capacity

  • Easy to forecast for finance and procurement

  • Scales naturally with your growth and usage

  • Perfect bridge to real-time VERN AI integration

Who It's For:

  • Customer Experience Leaders

  • AI Product Teams

  • Healthcare Providers

  • Call Center Managers

  • Marketing and Insights Teams

🎯 Ready to go beyond insight?

Clients who upgrade to real-time VERN AI integrations receive up to $2,500 off their first 3 months.

Let emotion intelligence run live in your chatbot, CRM, or voice system.