Your Data Speaks. We Show You What It Feels.
Unlock the emotional truth behind your customer conversations.
Your customer service logs, chatbot transcripts, surveys, and social media feedback are full of signals—VERN AI helps you decode them.
Your data holds more than just text. It holds truth—and it’s emotional.

The Emotion Intelligence Audit is a premium consulting service that uses VERN AI’s emotion recognition to analyze customer service logs, chatbot conversations, survey responses, and even social media feedback.
You’ll receive:
Emotional heatmaps across channels
Moment-by-moment trend graphs
Performance benchmarks with & without emotional insight
A visual executive summary you can act on
What Is the Emotion Intelligence Audit?
Our Emotion Intelligence Audit uses VERN AI’s proprietary emotion recognition to analyze your existing conversation data—revealing what people are really feeling and why it matters to your business.
We uncover patterns of anger, fear, sadness, and joy that traditional analytics miss—turning hidden emotions into visible opportunities.

Why This Matters

✅ Identify emotionally charged moments that drive churn or brand loyalty
✅ Understand the “why” behind customer behaviors
✅ Compare performance with and without emotional insights
✅ Build the business case for real-time emotion tracking
What You Get:
Emotional Trends By Channel
See where emotions spike—and why.
Break down emotional signals by chat, phone, email, or social media. This view helps you pinpoint which channels are driving the most frustration or joy—so you can focus your efforts where they matter most.



Moment-by-Moment Trend Graphs
Track emotional velocity over time.
This timeline graph shows how emotions rise and fall throughout an interaction.
Spot early warning signs of escalation—or moments where joy breaks through—so your team can respond with empathy and precision.
Customer Heatmaps of Frustration and Joy
Visualize how your customers really feel.
Our emotion heatmaps reveal emotional hotspots across your customer experience. See where friction builds, joy peaks, or fear quietly spreads—so you can address root causes and reinforce what’s working.


...And More:
A custom report with emotional heatmaps and trend analysis
Key findings + impact summary
One-on-one insights briefing
Optional integration roadmap
Pick Your Options
Option 1: By Package
Starter
Up to 1,000 Messages-
Analysis Report
-
30-min consult
-
Action Items
Growth
Up to 10,000 Messages-
Analysis Report
-
Data Exploration Dashboard
-
60-min consult
-
Action Plan
Enterprise
50,000+ messages-
Comprehensive Analysis Report
-
Data Exploration Dashboard
-
Team Data Exploration Dashboard
-
Integration Strategy/Roadmap
-
Team Workshop
Option 2: Per-Message + Flat Base
Flexible, Transparent Pricing: Only Pay for What You Analyze
Not sure how much data you’ll need to process? Our per-message pricing gives you maximum control with predictable costs.
💡 How It Works:
Flat Base Fee: $1,000
Per Message Analyzed: $0.005–$0.01
(Rate based on volume, language complexity, and data source)
This model is ideal for:
Teams running pilots or A/B tests
Organizations with fluctuating data volumes
Consultants or agencies managing multiple clients
Enterprises needing a crawl-walk-run approach
Why It Works
No overpaying for unused capacity
Easy to forecast for finance and procurement
Scales naturally with your growth and usage
Perfect bridge to real-time VERN AI integration
Who It's For:

Customer Experience Leaders
AI Product Teams
Healthcare Providers
Call Center Managers
Marketing and Insights Teams
🎯 Ready to go beyond insight?
Clients who upgrade to real-time VERN AI integrations receive up to $2,500 off their first 3 months.
Let emotion intelligence run live in your chatbot, CRM, or voice system.
