In the ever-evolving landscape of artificial intelligence and natural language processing, chatbots have become an integral part of various industries, from customer service to healthcare. Sentiment analysis is a crucial component of chatbot functionality, allowing these AI systems to understand and respond to users' emotions and sentiments effectively. However, a...
Sam Jebeli-Javan
Chief Marketing Officer Bachelor’s degree in Computer Science and a minor in International Management, with 23 years of Fintech experience at IBM, American Express and Citibank, with 6 years in Conversational AI. Led the business development and deployment of the first Banking chatbot at scale in 2019 with Citibank. “The...
Mood or Emotion?
The differences between sentiment analysis and emotion recognition Which works best, when, and how using them both leads to more insight Emotions and moods are for the most part, commonly understood. Feeling an emotion may lead to a mood. Being in a mood may mean feeling certain emotions.But when it...