Move beyond mood. GET EMPATHY VERN™ AI entered into the Kore.ai bot-a-thon 2022 and was chosen a WINNER by Kore.ai and the contest judges."CARE RN" was created for customers who are upset and want to speak to the manager.VERN AI is emotion recognition technology leveraged into the Kore.ai ecosystem to...
VERN Process and Example
Recently we were asked to put together an engineering flow chart to show how the VERN API process works in your NLP stacks. Clients want to know how the VERN API can be used with their systems. So, we've provided an example of a phrase taken from customer service interactions...
V.E.R.N. Version 0.9.2 Release Notes Feb 14 2022
We're announcing our next release of VERN AI API, V.E.R.N. Version 0.9.2. This is an update to the JSON Response Object In preparation for future development, we have made an adjustment to the JSON response object that is returned as part of the analysis. We have implemented several changes to...