Chatbot…or anger machine?

Chatbot…or anger machine?   Customers are at the heart of every business. There is nothing more frustrating for the average customer than having to navigate some company’s automated support and messaging system. When each process “has to be” funneled through an AI empowered chatbot, to customer service representatives, all while distinctly feeling herded and managed, […]

V.E.R.N. emotional recognition AI enables system understanding of human emotions.

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