Customer Service Aid

Customer/User service aid

Aids communication operators to judge the emotion of users as they communicate. Provides near real time analysis of the emotions used.

Emotional intelligence is responsible for 58 percent of performance in all types of jobs, and 90 percent of top performers

Gallup suggests organizations driven by emotional intelligence will see 40% reduction in absenteeism, and a 60% reduction in staff turnover

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Real-time communications analysis for customer service

Do you want your customer service professionals to know what your clients feel about you? Would you like to get this information in REAL TIME...as it happens? V.E.R.N. enables analysis to assist your customer service representatives detect emotions in your customers' communication.

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V.E.R.N. helps CSRs

Customer/User service aid

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Real-time communications analysis for customer service

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